Standard Delivery We ship Mon-Fri, primarily via FedEx. We use US Mail for PO boxes, APO/FPO, and all other addresses outside the continental US. Extra freight charges may apply due to the quantity, weight, or nature of items ordered beyond shipping and handling charges listed.
Rush Delivery We ship Mon-Fri. We can ship most prepaid or credit card orders by Next Day or 2nd Day FedEx at an additional charge. Not available to PO Box or APO/FPO. Rush orders must be placed before 1 p.m. CST to be processed the same day. For Next Day delivery add $44.50 to the standard delivery charge and for 2nd Day delivery add $22.50. Oversized or heavy items will require an additional charge per item. If your order does require additional shipping charges due to weight you will be contacted by a sales representative before your order ships. For orders placed on Friday via air services, 1 day air will be delivered on the following Monday, and 2nd Day air will be delivered on the following Tuesday. Delivery time is based on business days and excludes holidays and weekends.
To help us expedite your order, we suggest using the same shipping address as your billing address and providing a phone number that is on file with your credit card company. Alternate shipping addresses could possibly cause order delays.
Special Shipping Requirements and Charges Oversized and heavy items require an extra charge for Next Day or 2nd Day delivery in addition to the standard charges. You will find this clearly indicated on each item included.
Foreign Delivery We can ship your merchandise overseas. Just call 1-402-423-8888, fax 1-402-423-5964 or email firstname.lastname@example.org and let us know what you want shipped and where you want it sent and we'll tell you the shipping charges. All orders must be paid in US dollars.
2-Piece Cue Shipping To ship a 2-piece cue to us for return or repair, please use a 1/8" - 1/4" thick wall, round tube that is 32" - 34" long. Tubes are available at most post office stations, carpet and drapery centers, art stores, etc. Wrap the cue in several layers of newspaper for protection. Include your name, address and phone number, cue repair instructions and form of payment. Do not send in cue cases.
Damaged Goods If a package arrives damaged, call us immediately. If the driver is still present, ask that the damage be noted. This will expedite shipping claims. Do not discard product or packaging, as the carrier may wish to inspect the package as part of their claims processing. If the package is damaged but the merchandise appears unaffected, note the damage on all delivery receipts before signing
Shipping Errors Please inspect your shipment carefully upon arrival and report any discrepancy immediately. All claims for missing items must be made within 30 days of delivery.
If an item is missing or a wrong item has been shipped due to our error, the problem will be corrected at our shipping expense.
The guest will be liable for shipping expenses to correct any problem due to guest error.
To ask us questions about shipping your order, call 800-627-8888 or 402-423-8888