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Guest Services

Quality and Value

Whatever your reason for buying merchandise from us, you can be sure you're getting the best value for your money. We base our retail prices on standard retail prices and nationally shopped price comparisons. Our wholesale prices are set to save you the most money we can! As you look through our catalog, you'll see the savings!

For your convenience, we take orders 24 hours a day, every day. We also have operators ready to take your call Monday-Friday|8am-8pm CST, Saturday|10-5pm CST, and CLOSED Sun. At all other hours, voice mail is always available. Just call us toll free at 1-800-627-8888. For quick and easy ordering, have your item numbers, descriptions, quantity and credit card ready. Your credit card will not be charged for items until they are shipped.

Policies and Information

If you decide to return any UNUSED item for any reason, please return it within 30 days from purchase for a full credit, refund or exchange. Personalized and custom-ordered items can not be returned. Books, videos and DVDs may be exchanged for the same item only. Defective books, videos and DVDs will be replaced. Return shipping charges will be refunded for defective merchandise or merchandise sent in our error. For questions on returns, call guest services at 1-800-925-7665. If your order is damaged in shipping, please hold the merchandise, the package it came in, and notify us immediately at 1-800-925-7665.

See Shipping Section of this website for more information. We ship Mon-Fri, primarily via UPS. (UPS will not deliver to P.O. boxes.) However, if you'd like U.S. Mail instead, just let us know. We can ship prepaid or credit card orders by Next Day or Second Day UPS at an additional charge. Rush orders must be placed before 1pm CST. Extra freight charges may apply due to the quantity, weight or nature of items ordered beyond shipping and handling charges listed. At times, shipping may need to figured by a sales assoicate if ordering multiple quantities and overweight shipping charges apply. In these situations, you will be contacted before your order ships.

We can ship your merchandise overseas. Just call 1-402-423-8888, fax 1-402-423-5964 or email and let us know what you want shipped and where you want it sent and we'll tell you the shipping charges. All orders must be paid in US dollars. For orders placed online, one of our guest services professionals will contact you with a shipping quote. Your credit card will NOT be charged until you have approved the final order total.

To ship a 2-piece cue to us for return or repair, please use a 1/8"-1/4"-thick wall, round tube that is 32"-34" long. Tubes are available at most UPS stations, carpet and drapery centers, art stores, etc. Wrap the cue in several layers of newspaper for protection. Include your name, address and phone number, cue repair instructions and form of payment. Do not send in cue cases.

We make every effort to keep our prices as low as possible. However, because we sell to you at wholesale prices, we occasionally have a price increase due to manufacturer increases. Also, manufacturers may alter a product in appearance and design, which are circumstances beyond our control.

We invite you to visit our retail showrooms at 20th & Hwy 2, Lincoln, Nebraska or 10730 Hickman Rd in Clive, Iowa from Mon-Sat 10-6, and Sun 1-5.

All rights reserved. No part of this online catalog may be reproduced or transmitted in any form by any means, electronic, mechanical or otherwise, whether now or hereafter devised, including photocopying, recording, or by any information, storage and retrieval system without express written prior permission from Mueller Recreational Products, Inc.

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